Store Orders

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Overview

The Global‑e Merchant Portal allows Merchants with stores in various countries to ship orders to stores, process deliveries to customers from these stores, process returns from customers to stores, and send back the returned items from the store to the Merchant This document provides the steps required to enable the appointed store personnel to receive and check in parcels, process returned items, consolidate returns, and send the parcels back to the Merchant. Terminology The following terms are used in this document.

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Prerequisites

Make sure you have the following items ready before getting started:

• A username and password to access the Global‑e Merchant Portal. This is provided by the Global-e Admin. Global-e also prepared your initial Store Orders environment by:
  • Creating users Users are the store employees in charge of processing store orders and recording the store order information. Store User: in charge of performing the standard order check-in and return procedures. Store Admin: performs the same standard procedures implemented by the Store User. This user can also create additional Store Admins and Store Users. See Create and Edit Users for more information.Create and Edit Users
  • Associating each user with the relevant stores.
  • Important: to configure users for the Store Orders feature, you must be a Store Admin.
• A regular printer to print labels and applicable documents.
• For returns: Adequate packing materials including boxes, bags, scissors, tape, and more.
• Recommended: A barcode scanner to process orders. You can also process it manually.