{ "Data": { "SuccessfulTrackingNumbers": [ { "GlobaleOrderID": "GE381652418US", "MerchantOrderID": "#22165241", "GlobaleParcelCode": null, "GlobaleRMANumber": "2832849023948", "MerchantRMANumber": "832849932893", "IsTrackingNumberActive": true, "TrackingNumber": "GE381652418TS2864637A0", "Type": "outbound", "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0", "ShipperName": "Spring XBS Packet Registered-GlobalE", "TrackingEvents": [ { "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "TrackingEventDateTimeInUTC": "2024-03-24T09:19:08", "GlobaleEventCode": "1", "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "ShipperEventCode": "0", "TrackingEventStatus": "", "Location": { "FullAddress": "BALTIMORE AIRPORT,MD-USA" } } ] }, { "GlobaleOrderID": "GE8770052418US", "MerchantOrderID": "#23816524", "GlobaleParcelCode": null, "GlobaleRMANumber": "0239283284948", "MerchantRMANumber": "8884994993293", "IsTrackingNumberActive": true, "TrackingNumber": "GE381652418TS2864637A0", "Type": "outbound", "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0", "ShipperName": "Spring XBS Packet Registered-GlobalE", "TrackingEvents": [ { "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "TrackingEventDateTimeInUTC": "2024-03-24T09:19:16", "GlobaleEventCode": "1", "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "ShipperEventCode": "0", "TrackingEventStatus": "", "Location": { "FullAddress": "BALTIMORE AIRPORT,MD-USA" } } ] } ], "FailedTrackingNumbers": [ { "OrderId": "ABC123", "TrackingNumber": "123", "ErrorInfo": { "Code": "E06", "Error": "The tracking number (123) is not associated with the merchant", "Description": null }, "Success": false } ] }, "Errors": null}
Get tracking events (Merchant to Global-e)
Receive status events on the delivery status of an order — a list of Global-e order IDs and/or tracking numbers (all the same direction), returning their tracking events.
{ "Data": { "SuccessfulTrackingNumbers": [ { "GlobaleOrderID": "GE381652418US", "MerchantOrderID": "#22165241", "GlobaleParcelCode": null, "GlobaleRMANumber": "2832849023948", "MerchantRMANumber": "832849932893", "IsTrackingNumberActive": true, "TrackingNumber": "GE381652418TS2864637A0", "Type": "outbound", "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0", "ShipperName": "Spring XBS Packet Registered-GlobalE", "TrackingEvents": [ { "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "TrackingEventDateTimeInUTC": "2024-03-24T09:19:08", "GlobaleEventCode": "1", "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "ShipperEventCode": "0", "TrackingEventStatus": "", "Location": { "FullAddress": "BALTIMORE AIRPORT,MD-USA" } } ] }, { "GlobaleOrderID": "GE8770052418US", "MerchantOrderID": "#23816524", "GlobaleParcelCode": null, "GlobaleRMANumber": "0239283284948", "MerchantRMANumber": "8884994993293", "IsTrackingNumberActive": true, "TrackingNumber": "GE381652418TS2864637A0", "Type": "outbound", "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0", "ShipperName": "Spring XBS Packet Registered-GlobalE", "TrackingEvents": [ { "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "TrackingEventDateTimeInUTC": "2024-03-24T09:19:16", "GlobaleEventCode": "1", "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)", "ShipperEventCode": "0", "TrackingEventStatus": "", "Location": { "FullAddress": "BALTIMORE AIRPORT,MD-USA" } } ] } ], "FailedTrackingNumbers": [ { "OrderId": "ABC123", "TrackingNumber": "123", "ErrorInfo": { "Code": "E06", "Error": "The tracking number (123) is not associated with the merchant", "Description": null }, "Success": false } ] }, "Errors": null}
The Get Tracking Events API lets you receive status events on the delivery status of an order — a list of either forward shipments after checkout completion (outbound) or returns (inbound), up to 100 per call — and returns their status. Having tracking events for return shipments also lets refunds be triggered automatically upon confirmation of returned-item receipt (or any other tracking event).
Prerequisite — one direction per request. A request may include a list of Global-e order IDs, a list of tracking numbers, or both — but all the same type: inbound or outbound. Inbound and outbound cannot be mixed; to request both, issue two separate requests.
The full list of tracking events reported by Global-e (GlobaleEventCode → GlobaleEventDescription), returned in the TrackingEvents array of each successful result:
Code
Description
1
The parcel has been created but is waiting to be manifested (i.e. despatched)
2
The parcel has been manifested (i.e. despatched)
3
The carrier has yet to receive the parcel into their network
4
The carrier has acknowledged receipt of the parcel into their network
5
The carrier has acknowledged receipt of the parcel into their network but did not receive the required electronic manifest (pre advice file)
6
A collection request has been acknowledged by the carrier
7
The carrier has successfully collected a parcel from a customer
8
The carrier has failed to collect a parcel from a customer
9
The parcel has been misrouted by the carrier due to incorrect routing on the label
10
The parcel has been misrouted by the carrier due to incorrect routing on the label
11
The parcel has been advised as lost within the carriers network
12
The parcel has been delayed due to factors beyond the carriers control (i.e. inclement weather)
13
The parcel is with Customs (NR: This does not necessarily mean that the parcel has been refused entry into the destination country)
14
The parcel has been damaged
15
The parcel is in transit (NB: This could either be en route to a country hubs delivery depot)
16
The parcel has been Left at the local post office for collection
17
The parcel is with a 3rd party sub-contractor and a tracking event has occurred (refer to “Confirmation’ field for further information if provided
18
The parcel has left the delivery depot for the recipients address
19
The parcel has been received by a sub-contractor 3rd party
20
The carrier has a query concerning the recipients address (i.e. Unable to locate,. incorrect post code etc.)
21
The carrier has left a calling card for the customer as they were unable to deliver the parcel
22
The carrier has delivered part of the consignment advised (e.g. Parcel 1 parcel of a 2 parcel consignment has been delivered)
23
The parcel is available to collect from the carriers premises
24
The parcel is being held at the delivery depot
25
The recipient no longer resides at the delivery address
26
The recipient refused to take delivery of the parcel
27
The parcel is to be returned to the sender
28
The carrier was unable to deliver the parcel (No reason specified)
29
The parcel has been successfully delivered
30
The carrier has provided some information concerning the parcel
31
An event has occurred after the parcel has been delivered / lost or RTS (i.e. acknowledgement of a claim)
32
Special delivery instructions to app.?
33
The delivery / collection has requested to be cancelled
34
The carrier has received an electronic pre advice (manifest) for this parcel
35
The parcel has been at a status that does not set an actual or default end date and as such has been ‘closed” after a certain period of time dependent on the environment it belongs to
36
The parcel was miss sorted by the carrier and sent to the incorrect -deliver? dept.
37
The recipient has arranged a delivery with the carrier
38
The carrier attempted to deliver the parcel but was unable to access the recipients address to deliver or leave a calling card (i.e. Closed office building, gated development etc)
39
The payment for cash on delivery could not be collected
40
The recipient’s identification failed
41
The payment could not be processed due to an invalid method of payment by recipient.
42
The payment for cash on delivery of parcel has been collected by the carrier
43
The parcel has been cleared for delivery
44
The parcel has been re boxed / re packed
45
The parcel has been requested to be disposed
46
The declared weight of the parcel does not match the actual weight of the parcel.
47
The parcel has been held by destination Customs
48
The parcel has been held by origin Customs
49
The parcel has been delivered to a neighbour’s address
50
The parcel has been delivered to a safe place suggested by the recipient
51
The customer has collected the parcel from the store
52
The parcel is received at store and is ready for collection by recipient
53
The parcel is ready for collection at the store and it has not been collected after a period of time
54
The parcel has been delivered to a locker or collection point and is ready to be collected by the recipient.
55
The parcel has been delivered to the recipient’s preferred point instead of collecting from depot or re-delivery or return
56
The package has been held by the carrier whilst collecting recipient details for clearance
57
The parcel has been re-labelled
58
The parcel attributes lie outside of service capability, i.e. weight/size/remote area issues
59
An SMS has been transmitted to the recipient to inform that the parcel is out for delivery today
60
An email has been transmitted to the recipient to inform that the parcel is out for delivery today
61
The carrier attempted delivering the parcel but could not deliver
62
The package/s arrived to the destination country
63
A choice that the customer has made for delivery to a safe place (the delivery not happened yet)
Error codes (E01–E11)
Returned per item in the FailedTrackingNumbers list. {0} is replaced with the relevant value (order ID, tracking number, or limit).
Code
Message
E01
The shipment ({0}) is not trackable with this shipper
E02
The order ({0}) is not trackable with this shipper
E03
The provided tracking number ({0}) was not found
E04
The provided order ID ({0}) was not found
E05
The order ({0}) is not associated to the merchant
E06
The tracking number ({0}) is not associated to the merchant
E07
The order ({0}) doesn’t have a tracking number
E08
The tracking event type parameter is invalid
E10
The number of input values (Tracking Number and Order IDs) exceeded the ({0}) limit
E11
At least one Order ID or Tracking Number should be specified
List of Global‑e Order IDs. Up to 100 in each request. Note: each OrderId, string, has prefix GE followed by numbers, in the format GE1234. Max length: 100 chars. One of either OrderIds or TrackingNumbers are mandatory.
List of Global‑e tracking numbers. Up to 100 in each request, with prefix GE followed by numbers in the format GE1234. Conditional — one of either OrderIds or TrackingNumbers are mandatory.
Response
200 - application/json
Tracking events for the requested orders/tracking numbers. Each successful entry is returned in SuccessfulTrackingNumbers; per-item failures are returned in FailedTrackingNumbers (each carrying an ErrorInfo).
Present in the documented example (null on success). Shape undocumented.
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delivered`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`30`}),_jsx(_components.td,{children:`The carrier has provided some information concerning the parcel`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`31`}),_jsx(_components.td,{children:`An event has occurred after the parcel has been delivered / lost or RTS (i.e. acknowledgement of a claim)`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`32`}),_jsx(_components.td,{children:`Special delivery instructions to app.?`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`33`}),_jsx(_components.td,{children:`The delivery / collection has requested to be cancelled`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`34`}),_jsx(_components.td,{children:`The carrier has received an electronic pre advice (manifest) for this parcel`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`35`}),_jsx(_components.td,{children:`The parcel has been at a status that does not set an actual or default end date and as such has been ‘closed” after a certain period of time dependent on the environment it belongs to`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`36`}),_jsx(_components.td,{children:`The parcel was miss sorted by the carrier and sent to the incorrect -deliver? dept.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`37`}),_jsx(_components.td,{children:`The recipient has arranged a delivery with the carrier`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`38`}),_jsx(_components.td,{children:`The carrier attempted to deliver the parcel but was unable to access the recipients address to deliver or leave a calling card (i.e. Closed office 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delivery`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`44`}),_jsx(_components.td,{children:`The parcel has been re boxed / re packed`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`45`}),_jsx(_components.td,{children:`The parcel has been requested to be disposed`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`46`}),_jsx(_components.td,{children:`The declared weight of the parcel does not match the actual weight of the parcel.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`47`}),_jsx(_components.td,{children:`The parcel has been held by destination Customs`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`48`}),_jsx(_components.td,{children:`The parcel has been held by origin Customs`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`49`}),_jsx(_components.td,{children:`The parcel has been delivered to a neighbour’s address`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`50`}),_jsx(_components.td,{children:`The parcel has been delivered to a safe place suggested by the recipient`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`51`}),_jsx(_components.td,{children:`The customer has collected the parcel from the store`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`52`}),_jsx(_components.td,{children:`The parcel is received at store and is ready for collection by recipient`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`53`}),_jsx(_components.td,{children:`The parcel is ready for collection at the store and it has not been collected after a period of time`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`54`}),_jsx(_components.td,{children:`The parcel has been delivered to a locker or collection point and is ready to be collected by the recipient.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`55`}),_jsx(_components.td,{children:`The parcel has been delivered to the recipient’s preferred point instead of collecting from depot or re-delivery or return`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`56`}),_jsx(_components.td,{children:`The package has been held by the carrier whilst collecting recipient details for clearance`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`57`}),_jsx(_components.td,{children:`The parcel has been re-labelled`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`58`}),_jsx(_components.td,{children:`The parcel attributes lie outside of service capability, i.e. weight/size/remote area issues`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`59`}),_jsx(_components.td,{children:`An SMS has been transmitted to the recipient to inform that the parcel is out for delivery today`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`60`}),_jsx(_components.td,{children:`An email has been transmitted to the recipient to inform that the parcel is out for delivery today`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{\"data-numeric\":`true`,children:`61`}),_jsx(_components.td,{children:`The carrier attempted delivering the parcel but could not 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limit`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`E11`}),_jsx(_components.td,{children:`At least one Order ID or Tracking Number should be specified`})]})]})]})]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"contextual":{"options":[{"title":"View YAML","description":"Open the OpenAPI spec for this endpoint","icon":"file-code","href":"/api-reference/specs/gettrackingevents.yaml"},"download-spec","copy","view","chatgpt","claude"]},"title":"Get tracking events (Merchant to Global-e)","sidebarTitle":"Get tracking 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One of the following - inbound, outbound.","isRequired":true,"uniqueKey":"Type","typeLabel":"enum\u003cstring>"},"EventSinceInUTC":{"type":"string","description":"Date and time for the earliest time of the order shipment status, UTC, in RFC 2822 format (for example, Fri, 8 Aug 2014 17:13:07 +0000).","uniqueKey":"EventSinceInUTC","typeLabel":"string"},"OrderIds":{"type":"array","items":{"type":"string","uniqueKey":"OrderIds.items.[INDEX]","typeLabel":"string"},"description":"List of Global‑e Order IDs. Up to 100 in each request. Note: each OrderId, string, has prefix GE followed by numbers, in the format GE1234. Max length: 100 chars. One of either OrderIds or TrackingNumbers are mandatory.","uniqueKey":"OrderIds","typeLabel":"string[]"},"TrackingNumbers":{"type":"array","items":{"type":"string","uniqueKey":"TrackingNumbers.items.[INDEX]","typeLabel":"string"},"description":"List of Global‑e tracking numbers. 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